Shipping Policy

Thank you for shopping with Pets & Kitchen Store. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Delivery time may vary depending on your location:

• Inside Dhaka: 1–3 business days

• Outside Dhaka: 2–5 business days

Please note that delivery times may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping fees may vary depending on your location and order size. The final shipping cost will be shown during checkout or confirmed before order delivery.

Order Tracking

Once your order is shipped, you may receive a confirmation message or tracking information so you can follow the delivery status.

Failed Delivery

If delivery fails due to incorrect address or unavailability of the customer, the order may be returned or rescheduled for delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos of the item so we can assist you with a replacement or refund.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: yourstore@email.com Phone / WhatsApp: +880XXXXXXXXXX